Shipping policy
Shipping Policy – Pawera Store
Last updated: February 25, 2026
Thank you for shopping at Pawera! Below you will find important information regarding our shipping process.
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1. Shipping Method
We use YunExpress as our primary international shipping carrier.
This shipping method is designed for cross-border deliveries and includes customs-compliant transportation for eligible goods.
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2. Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
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3. Estimated Delivery Time
Estimated delivery time:
- United States: 7–15 business days
- Europe: 7–15 business days
- Other countries: 10–20 business days
Please note that delivery times are estimates and may vary due to customs clearance, local postal services, peak seasons, or unforeseen delays.
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4. Customs & Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges (if applicable) are the responsibility of the customer.
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5. Tracking
All orders shipped via YunExpress include tracking.
Tracking information may take 2–5 business days to update after shipment.
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6. Incorrect Address
Please ensure your shipping address is correct at checkout.
Pawera is not responsible for orders delivered to incorrect addresses provided by the customer.
If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.
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7. Lost or Delayed Packages
If your package has not arrived within the estimated timeframe:
1. Check your tracking information
2. Contact your local carrier
3. Email us at helppawera@outlook.com
We will assist you in resolving the issue.
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8. Shipping Restrictions
We reserve the right to cancel orders to certain regions where shipping is unavailable or restricted.
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If you have any questions about shipping, please contact us at:
helppawera@outlook.com
Website: pawera.org
Thank you for choosing Pawera 🐾